Library Assistant (Dunnville)

Position Details

• Closing: October, 18, 2026 at 4:30 p.m.
• Employment Type: Permanent Part-Time
• Hours Worked Per Week: Up to 24 hours including days, evenings, and weekends as scheduled
• Location: Dunnville Library Branch
• Department: Library Division
• Posting Period: October 5 - 18, 2026
• Position Status: Permanent Part-Time
• Wage Range Hourly: Not stated

The Role

Library Assistant

This is a permanent part-time role at Haldimand County, with an hourly compensation range of .

The Opportunity

As a Library Assistant, you’ll help ensure smooth daily operations at the branch by supporting circulation, assisting with patron accounts, and processing materials. You'll provide friendly customer service, offer reader’s advisory and technology help, and support library programs, all while contributing to a welcoming and efficient library environment.

The Perks

• Defined Benefit Pension
• Wellness Programs
• Safe & Friendly Work Culture
• Emotional & Team-Building Supports
• Professional Development
• EFAP Program

About Haldimand County

Haldimand County is a single-tier municipality with a dedicated team of professionals committed to delivering exceptional services to our citizens. With a focus on excellence, our county stands as an outstanding place to work and live. By joining our dynamic team, you open the door to a rewarding career where we prioritize the health and wellness of our employees, their families, and the communities we serve.

At Haldimand County, we believe in the Net Better Off philosophy. This means we’re passionate about helping our staff thrive and advance in an equitable workplace.

Job Description

Library Assistant, Library Division

Vacancy: Yes

Posting #: Not stated

Employer Group: Non-Union

Reporting to: Branch Supervisor

Grade: 4

Core Competencies

• Active Learning
• Interpersonal Communication
• Digital Literacy
• Emotional Intelligence

Position Summary

Performs circulation and customer service functions, contributing to efficient day-to-day library branch operations and undertaking tasks delegated by the Branch Coordinator. Responds to public requests for reader’s advisory, reference assistance, digital technology assistance, and community information, assists with various stages of library program delivery, and performs clerical tasks related to patron account information and materials processing.

Qualifications, Knowledge, and Skills

Education

Completion of Secondary School.

Experience

Up to and including 1 month of current related experience.

Knowledge/Skills

• Some knowledge of the principles and practices of modern library systems and programs.
• Demonstrated customer service experience.
• Demonstrated knowledge of popular children’s, young adult and adult literature.
• Working knowledge of office procedures (i.e., telephone etiquette, handling cash, making photocopies).
• Excellent verbal and written communication skills with the ability to give, obtain, seek clarification, and/or exchange routine information
• Demonstrated initiative, and ability to make decisions involving routine tasks, within established procedures
• Demonstrated ability to work independently with complex tasks requiring some supervision
• Demonstrated ability to exercise significant discretion and sensitivity involving regular work with confidential information
• Proven ability to handle/process cash, valuables and/or issue receipts
• Demonstrated analytical and problem-solving skills involving occasional ingenuity, and minor refinement of procedures when necessary
• Demonstrated capability to provide orientation or technical guidance, as needed
• Organizational skills with considerable attention to detail to avoid errors and ability to meet deadlines
• Excellent interpersonal skills including the ability to work effectively in a team environment.

Technology Aptitude

• Demonstrated fundamental computer skills to perform basic tasks on various technological devices and programs while adhering to cybersecurity and an awareness of best practices
• Beginners knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Beginners knowledge of tablet/smartphone apps and operating systems.

Responsibilities

The incumbent is responsible for, but not limited to:

Corporate

• Participates in the provision of superior customer service to ratepayers, reflecting corporate culture of responsiveness, quality, respectfulness, and inclusivity. Shares the responsibility for creating positive impressions of local government.

People

• Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries in person, online or by telephone; interacts with children and their caregivers during the delivery of children’s programs, providing instructional and social guidance.

Money/Asset

• Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenues.

Functional

• Information Access Assistance: Assists patrons with readers’ advisory, reference, and the use of electronic resources including library databases, e-book and digital audiobook apps, and general computer and Internet operations;
• Office Equipment Assistance: Assists in the provision of photocopying, printing, scanning, faxing and meeting room rental services to library patrons;
• Circulation and Processing of Materials: Performs activities related to the circulation of materials, including checks-out, checks-in, holds, overdue notice production, interlibrary loan requests, interbranch exchanges, materials processing and fines collection;
• Facility Operations Assistance: Carries out branch opening and closing procedures;
• Assists Branch Coordinator in ensuring Library Board policies, including codes of conduct, are followed by library patrons;
• Participates in the upkeep of branch facilities by creating displays, ensuring spaces are safe and accessible to staff and visitors alike, and liaising with municipal facilities staff and contractors conducting building maintenance functions;
• Supports the planning and delivery of library programs.

Code of Conduct

Demonstrate commitment to the Haldimand County Code of Conduct.