Client Services Coordinator

Position Details

• Department: Community Services
• Status: Full Time, Permanent
• Date Posted: October 13th, 2026
• Date Closing: October 27th, 2026
• Scheduled Hours/Shifts: 35 hours per week
• Salary: $76,178- $92,682 per year
• Flexible Working Arrangements: Yes
• Vacancy Reason: New

Why Stouffville

Working for the Town of Stouffville means being a part of one of HRD Canada’s Best Places to Work. Here, we foster a sense of belonging as a tightknit workforce. The Town is dedicated to supporting its employees, by providing competitive compensation, OMERS Pension, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters most.

Make a difference in a growing community by helping deliver outstanding customer service and operational excellence. As the Client Services Coordinator, you will play a key role in supporting front-line operations, mentoring staff, managing business systems, coordinating training initiatives and driving continuous improvement. This varied position offers the opportunity to collaborate with teams across the organization, lead operational initiatives and help create positive experiences for residents every day.

We are committed to being an equal opportunity employer, supportive of an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflect the citizens we serve. At the Town, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.

Position Purpose

Reporting to the Supervisor of Client Services, the Client Services Coordinator provides operational and administrative support and day-to-day coordination for the leisure centre customer service team. The role serves as a subject matter resource and works collaboratively with Town divisions to support service delivery, payroll administration, training and staff scheduling. The Coordinator liaises with key stakeholders, including elected officials, to respond to customer service inquiries and concerns and acts as a first point of contact for operational matters and escalations, resolving issues where appropriate and referring complex matters to the Supervisor.

The position supports consistent service practices, assists with daily operations, and contributes to continuous improvement initiatives. The Coordinator also participates in corporate and divisional projects and new initiatives, including research, meeting coordination, preparation of supporting materials, and staff training. The role prepares reports and statistics, summarizes findings, and provides insights to inform business planning and operational enhancements.

Qualifications and Requirements

• Minimum of Ontario Secondary School Diploma, Community College in Business and Accounting Diploma or suitable equivalent.
• Minimum of three (3) years related working knowledge and demonstrated experience in customer service, payment handling functions, recreation software applications, business process management, financial management, public administration or suitable equivalents.
• Demonstrated experience in a customer service environment, ideally with team leadership responsibilities.
• Experience in payment processing or cashier operations, including familiarity with POS systems and electronic payment methods.
• Strong knowledge of financial regulations, accounting principles, PCI-DSS compliance, anti-fraud measures, and cash handling procedures.
• Excellent communication, and interpersonal skills to manage and motivate a diverse team.
• Strong analytical skills to reconcile payment reports.
• Ability to train and develop staff on both customer service and payment handling protocols.
• Proficiency with Microsoft Office, and payment processing software.
• High level of integrity and attention to detail to ensure accuracy and security in transactions.
• Ability to work under pressure, manage multiple priorities, and handle escalated customer/payment issues professionally.
• Experience administering business management software systems, recreation management software or related technology platforms.
• Proficiency in the operation of word processing equipment including Word, Excel, & Outlook and other associated technologies.
• Ability to analyze issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations, and courses of action.
• Ability to plan, organize, prioritize and balance shifting priorities and regular workflow interruptions while maintaining a positive attitude.
• Good organizational, interpersonal, communications, coordination, and problem-solving skills.
• Ability to deal courteously and effectively with the public, program participants, user groups, staff and other departments.
• Valid Class G Driver’s License, in good standing and reliable vehicle to use on corporate business.
• Ability to function as a team lead in a municipal office environment.
• Required to work with difficult patrons, able to de-escalate and protect the safety and well-being of staff while delivering a professional and respectful service.
• Ability to work outside regular working hours.

How to apply

Please apply through our Recruitment Site, Town of Stouffville - Careers and submit your application in confidence by October 27, 2026.