Job Description

Job Opening

Non Union

Job Title: CMMS EAM Supervisor Job Opening Id: 46372# Required: 1Business Unit: Public WorksDivision: Engineering and ConstructionWorksite:: Regional HeadquartersStandard Hours: 35.00 / weekFull/Part Time: Full-TimeRegular/Temporary:: RegularSalary Grade: 6Salary Range: $105,330.00 - $123,910.00Post Date: 2026-10-13Close Date: 2026-10-26--------------------------------------------------------------------------------------------------------------------------------------------------

Location: Thorold, ON

Engineering and Construction

This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Summary

Salary Pending Review

Reporting to the Associate Director of Asset Information Systems, the CMMS/EAM Supervisor provides leadership and expert oversight for computerized maintenance management systems (CMMS) and the enterprise asset management (EAM) software systems across Public Works. This role is responsible for establishing program standards, system governance, configuration management practices, software roadmaps, data stewardship, reporting practices and continuous improvement initiatives. The position supports administration, reliability, effective user adoption, data integrity, and consistent use of CMMS-enabled work management processes across Public Works.

Education

Post-secondary degree or diploma in Information Systems, Computer Science, Engineering Technology, Business Administration, Asset Management, or related field.
An equivalent combination of education, experience, and qualifications may be considered.

Knowledge

Minimum 5 years of progressive experience leading CMMS/EAM program management, system administration, configuration management, data stewardship, reporting, and user adoption within municipal or complex organizational environments, including experience in a leadership capacity.
Demonstrated experience administering and configuring CMMS/EAM platforms (e.g., Cityworks, Hexagon EAM or Maximo), including system configuration, workflow design, user and security administration, upgrades, testing, and release management.
Demonstrated experience managing system integrations with GIS, financial systems, reporting and analytics platforms.
Demonstrated experience in cross-functional collaboration to support system improvements and change management efforts.
Working knowledge of maintenance planning, maintenance scheduling, reliability-centered maintenance, Total Productive Maintenance, asset lifecycle costing, and best practices such as the GFMAM Maintenance Framework and ISO 55001, sufficient to configure and support these practices within the CMMS.
Strong ability to translate technical concepts for operational teams and support digital adoption.
A demonstrated record of strong leadership and guidance, team advocacy, staff delegation, empowerment, staff development and results orientation.

Responsibilities

Manage the CMMS program, governance framework, and multi-year roadmap across Public Works. (35% of time)

Develop and maintain the CMMS program roadmap, annual work plans, performance targets, and standard operating procedures governing system use across Public Works.
Establish and chair CMMS system steering teams, user groups, and change advisory/configuration control reviews to drive consistency and accountability in system use across divisions.
Partner with operational and maintenance leaders to configure and continuously improve CMMS system support for preventive, predictive, and corrective maintenance programs, including asset hierarchies, criticality attributes, job plans, preventative maintenance schedules, and condition-based maintenance practices.
Standardize end-to-end work management workflows in the CMMS (work request through work order closeout), including scheduling, backlog management, and mobile field workflows, ensuring roles, handoffs, statuses, and data capture requirements are clear and consistently applied.
Ensure CMMS configuration, records, and reporting align with regulatory, safety, and risk management requirements (e.g. Provincial reporting, quality management system linkages where applicable).
Review performance targets and support adherence to targets through system audits, data quality reviews, field verifications and management reviews.
Work with departmental Engineering teams to ensure asset and maintenance data handover requirements for new and renewed assets are defined early and embedded in project documentation, including RFPs and design deliverables.

Administer CMMS/EAM systems, use, data quality, and reporting to support program outcomes. (35% of time)

Oversee CMMS/EAM system administration, including configuration management, user access and security administration, environment management, testing, upgrades, patches and release management in coordination with IT and vendors.
Steward CMMS/EAM data quality and master data standards (asset registers, parts catalogs, hierarchies, maintenance plans), including asset tagging, verification, and audits to keep system records aligned with physical assets, and the naming conventions, workflow documentation, and system operating procedures that govern them.
Manage CMMS/EAM integrations with GIS, financial, and other enterprise systems, ensuring data flows, interfaces, and synchronization processes remain reliable and documented.
Coordinate with IT, vendors, and Public Works to sustain system reliability and user support, while aligning system changes with maintenance program needs and governance.
Ensure accurate capture of maintenance and lifecycle cost data; coordinate with Finance on work order costing, inventory, and capitalization rules.
Prepare, issue, and evaluate Requests for Proposal (RFPs) and tenders to engage external consultants or contractors supporting maintenance management and CMMS/EAM-related activities.
Manage the development and maintenance of CMMS/EAM KPIs, dashboards, and reports to monitor maintenance compliance, backlog, schedule adherence, asset availability, labour and material utilization, and program effectiveness.
Analyze maintenance and asset performance data to support operational decision-making, resourcing, capital/renewal planning and compliance.
Facilitate user feedback loops and change management to drive adoption and measurable improvements.

Ensure effective communication, system adoption, and collaborative improvement across Public Works. (15% of time)

Act as the primary liaison between CMMS/EAM administration, operational divisions, Finance, IT, and vendors to coordinate system enhancements and resolve issues.
Lead change management activities, including user engagement, training, communication, guidance materials, and feedback processes to support effective adoption.
Prepare and present system performance updates, maintenance insights, and data governance findings to support continuous improvement.

Manage people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements, and ensuring ongoing work quality and deliverability of results. (10% of time)

Enable results with the organization’s human capital strategy to foster employee engagement.
Direct and provide leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities.
Ensure alignment and coordination of activity and quality of output between teams under their direction.
Ensure focus is on service excellence, communication/transparency, innovation, and data integrity and workflow integration.
Ensure staff has the information and resources to make successful plans and decisions.
Ensure all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
Help to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department.
Ensure Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
Ensure all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.

Develop, manage, and administer annual and multi-year Capital and Operating budgets for the operating unit, ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Ensure goods and services are acquired in accordance with the procurement policy. Authorize and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures. (5% of time)

Perform other related duties and responsibilities as assigned or required.

Special Requirements

Must maintain the ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: myhr@niagararegion.ca
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department